Welcome to the VX360 help center. Browse our frequently asked questions and if you have specific questions not covered feel free to email us at help@vx360.com

HOW DO I KNOW WHAT SIZE I AM?

Please consult the specifications section of the product page to determine the appropriate size. We list product dimensions at its maximum and minimum fit.

ARE THERE DIFFERENT SIZES AVAILABLE FOR EVERY STYLE?

Every style of garment we produce is different. Please see the size section of the product page to browse sizes available in that specific style. Many products are “one size fits most” due to the adjustability of the design. In these cases we provide the largest and smallest size the garment can be adjusted to in the specifications section of the product page.

HOW OFTEN SHOULD I WASH MY PRODUCT?

VX360 products can be machine washed in a laundry bag. However, we recommend that you wash your product sparingly in order to preserve the quality of the garment and its technology. For small spills please wipe clean with a wet cloth.

HOW DO I CLEAN MY PRODUCT?

Remove the power source from the garment pocket before washing. Do not put electronics in the washing machine. Wash the product on gentle cycle, cold wash, and cold rinse. Hang the garment dry for 12 hours or until fully dried.

DO NOT put in machine dryers.

DO NOT use fabric softener.

Do NOT iron or dry clean your product.

CAN I GET PRODUCTS WET?

VX360 products can get wet under reasonable circumstances. Rain will not affect the lit area. However, like all electronic devices the power source must be kept dry. If the product gets wet, please hang dry for 12 hours or until fully dry after use.

HOW DO I RETURN MY PRODUCT?

If you are unsatisfied with your purchase please email help@vx360.com with your original order number (found on your order confirmation email) a brief description of the issues you are experiencing, and we will send an RA number.

HOW DO I KNOW WHEN I WILL RECEIVE MY SHIPMENT?

After your order is processed and shipped out you will receive a shipping confirmation email with a tracking number.

HOW DO I KNOW IF YOU RECEIVED MY ORDER?

After you have checked out through the website shopping cart and your payment has been processed you will receive an order confirmation email, which means we have received your payment and order. If you do not receive an order confirmation please email help@vx360.com.

HOW SOON DO YOU SHIP PRODUCTS ORDERED ONLINE?

Once your payment has been received, orders will be processed within 48 hours for all in stock items, excluding weekends and holidays. At this time you will receive a shipping confirmation with a tracking number. For all pre-orders, items will be sent according to delivery timing specified per item, and you will be notified prior to shipping with a shipping notification and tracking number

HOW LONG DOES THE BATTERY LAST?

The length of time varies depending on lamp area on your product. The average is 4-6 hours.

HOW DO I KNOW IF THE BATTERY IS CHARGED?

When connected to the USB charger a red light at the on/off button will appear while the battery is charging. When the device is fully charged, the red light will turn off.

HOW LONG DOES IT TAKE TO CHARGE THE BATTERY?

Approximately 4-5 hours.

WHAT IS THE LIFESPAN OF THE LIGHTS?

The light has a useful life of over 10,000 hours. During the useful life the intensity of the lamp will slowly decrease.

WHAT DO I DO IF THE LIGHTS WON’T TURN ON?

Please follow the product instructions included in the product box. Check to make sure the battery is charged. If you continue to experience difficulties with the product please email help@vx360.com.

ARE THERE DIFFERENT COLOURED LIGHTS?

VX360 has been experimenting with different coloured lights. Currently we have our signature blue and blue / green lights in our products, but hope to introduce more colours in the near future.

DOES THIS PRODUCT HAVE ANY AFFECT ON MY HEALTH?

Under proper product use guidelines included in the product instruction manual, VX360 products should not cause any health or safety issues to the wearer. For more specific questions regarding our technology and safety please email info@vx360.com.

HOW DO I DISPOSE OF THIS PRODUCT?

VX360 garments can be disposed with ordinary household waste at its end of life, or donated to a clothing bank or thrift store. Electronic components (battery) and construction comply with RoHS standards. Our power source contains lithium Battery. Battery module should be disposed of in accordance with applicable local, provincial/state or federal law. It is the responsibility of the product owner to dispose electronic components at recycling centres so as to help conserve natural resources.

CAN I BUY YOUR PRODUCT IN THE U.S.?

VX360 is available for online order in the U.S. Please contact us at info@vx360.com for product inquires outside of North America.

 

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